1.    Q: How do I order ?

         A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order  is ready, you will receive order summary to your email.

  2.    Q: Why should I buy online ?

         A: Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

  3.    Q: What information should I input when ordering ?

         A: Our online ordering system will ask for all the important information you should submit.

  4.    Q: What payment methods can I use ?

         A: At the moment we only offer cash on delivery or direct bank transfer.

  5.    Q: How can I change delivery address ?

         A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information. Or you can also contact us to change your delivery address.

  6.    Q: What are the delivery charges ?

         A: Delivery charges are dependent on various factors. You can see the shipping fees on the checkout process before the payment is made.

  7.    Q: Can I cancel my order ?

         A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product.

  8.    Q: Do I have to order online ?

         A: You can also send your order to exclusive.intcon@gmail.com . Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime.

9.    Q: Do you have the product in stock ?

         A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.

10.    Q: How to contact customer service ?

         A: If you have question regarding our online store (ordering, account questions, technical questions, pricing and shipping), please contact our customer support at  exclusive.intcon@gmail.com. 

11.    Q: Can I return a product ?

         A: If you want to return a product, please take a look at our return and refund policy.

12.    Q: Is my personal information kept private?

         Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as

         required by law or to fulfil an order contract with you.

13.    Q: What if there are missing or wrong items when I receive my order?

         For missing or wrongly shipped items, please contact us at exclusive.intcon@gmail.com and quote your transaction reference number. Our customer service is open from Sunday to Friday, 9am to 5.30pm. We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.

14.    Q: Is there a minimum order value?

         There is no minimum order requirement.  Delivery charges will remain as specified.